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Poker : Software & Connection

Firewall Issues
1 I cannot connect to any games when playing from an office or University/College.
2 Why does the game keep saying "The server does not respond" when I try to log in from my office?
3 What should I do if I am behind a firewall?
Disconnections
1 What happens if I'm disconnected in the middle of a hand in a ring game?
2 I got disconnected / kicked out of a tournament. Why? What should I do?
3 I sat out for a few hands in a tournament, but it doesn't let me sit back in?
4 Will I forfeit the tournament if I restart the game client?
Playing from your Web-Browser
1 Why can't I see the list of tables? All I get is a gray square.
2 What advantages does the "lite" Java version have?
3 Why do I see "ghost cards" on the table?
4 I clicked on "Raise". Why were my cards folded!?
5 How do I clear my cache?
Playing from the Downloaded Application
1 I cannot use the downloadable version.
2 My Windows XP is asking me to verify my www.roundersclubsportsbook.com client, why?
3 Why can't I see my stats?
4 I am using the Poker 4 download version but I am unable to connect to the server.
5 I received this error code "12029" while starting the software. What was wrong?
6 I clicked on "Raise". Why were my cards folded!?
7 Will re-installing the software erase my stats or player notes?
8 Why does it say "There can be only one instance of the program running..."?
9 Why is the Dowloaded application running very slowly for Win 98 users?
10 I'm having problems when trying to open the links (like my account) in the download client. It is giving me the message that AOL could not handle the file size. What can I do?
General Trouble Shooting
1 Why is the game sometimes slow?
2 I get the message "Unable To Connect To Patch Sever". What should I do?
3 Help! I can't access your games!
4 I have problems playing your games after I upgraded Windows XP with "Service Pack 2". What should I do?
Playing from a Mac
1 How do I get it to work on a Macintosh using OS9.x?
2 How do I get it to work on a Macintosh using Mac OS X?
3 I am a Mac user. How do I right-click?
Features on the Download Software
1 How do I hide/display lobby chat?
2 How do I turn on/off the countdown time bar?
3 How do I categorize the players I play against?
4 How do I customize the type of messages that appear in the table chat?
5 How do I make player notes?

Firewall Issues

I cannot connect to any games when playing from an office or University/College.
If you cannot connect to our game server through our webpage, nor through the downloaded Poker4 application, you could be behind a firewall. If you are behind a firewall, then you will have to configure the firewall to allow communications on our ports.

Below are all the current ports used by the games at www.roundersclubsportsbook.com

Chinese Poker - 5400
Poker4 - 5700-5709, 5720, 5724
Poker4 tournament - 5750-5759

If you could access our Poker games in the past, but not now, please re-configure your firewall to allow our new ports.

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Why does the game keep saying "The server does not respond" when I try to log in from my office?
You are probably sitting behind a "firewall". It's a safety measure that protects your company network from unauthorized access. Among other things, it limits the communication with the outside world to a few standard channels -- and the www.roundersclubsportsbook.com client-server solution is apparently not on the approved list. Please try configuring the firewall to accept traffic on our game ports.

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What should I do if I am behind a firewall?
If you are behind a firewall, you will have to configure the firewall to allow communications on the following ports that www.roundersclubsportsbook.com uses.

Chinese Poker - 5400
Poker4 - 5700-5709, 5720, 5724
Poker4 tournament - 5750-5759

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Disconnections

What happens if I'm disconnected in the middle of a hand in a ring game?
Should your Internet connection break, you will become All In, which means that your cards will stay in the game and participate in the Showdown, but you will not be eligible to win more than what was in the pot when you last made a move. The same thing happens if you run out of money during a hand.

Not acting in time while connected will however automatically check/fold your hand. Our system detects if a player has an actual connection problem or if he/she simply isn't acting in time.

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I got disconnected / kicked out of a tournament. Why? What should I do?
If you get kicked out, it probably means your internet connection to our server broke for some reason. To get back, just reload the game in your browser. You should automatically be taken back to your table.

If you are not taken straight back to the game, please make a note of any error message and send this together with the last hand number played to [email protected].

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I sat out for a few hands in a tournament, but it doesn't let me sit back in?
Your session has expired. Quickly close the game window (table) and restart the lobby (game client).

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Will I forfeit the tournament if I restart the game client?
No. In fact, you should try to restart it immediately if your game window freezes on you. You should be able to rejoin the tournament quickly enough.

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Playing from your Web-Browser

Why can't I see the list of tables? All I get is a gray square.
This usually means that you need to clear your "cache" (temporary internet files) and lacks the latest version of Java plug-in. You can download the Java plug-in by visiting the Java website.

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What advantages does the "lite" Java version have?
The lite Java version loads faster from Lobby to each Table. Using less memory, it should also work faster on older and slower computers. It takes less time to load for players with slower internet connection and the colours used cause relatively less stress on players' eyes.

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Why do I see "ghost cards" on the table?
You might be seeing residue images from previous hands as you do not have the latest version of Java plug-in for your web-browser. You can download it by visiting the Java website.

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I clicked on "Raise". Why were my cards folded!?
You could have been timed-out of a hand. It is not uncommon that players sometimes experience lags from their ISP, and you do not see your turn coming to you until it is actually over.

It is unlikely that our system will automatically check/fold a player's hands otherwise. However, we will be happy to investigate the incident further for you if you can provide us the hand number or a specific date and time, with the description of your pocket and board cards.

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How do I clear my cache?
Internet Explorer
1. Select "Tools" from the menu at the top of the Internet Explorer window.
2. Scroll down the list and select "Internet Options".
3. Select "General" under the sub-menu of the new window that appears.
4. Under "Temporary Internet Files", click "Delete Files".
5. Check "Delete all offline content" and click the "OK" button.
6. Close all of your Internet Explorer browsers and start up a fresh one.

AOL 9.0
1. Go to "Settings" on task bar.
2. In the "Essentials" tab click on "Internet Properties".
3. Go to the "General" tab and within "Temporary Internet Files" click the "Delete Files..." button.
4. Check "Delete all offline content" and click the "OK" button
5. Go to the "Advanced" tab and scroll down to "Security".
6. Check "Do not save encrypted pages to disk".
7. Also, check "Empty Temporary Internet Files folder when browser is closed".
8. Finally, click on "OK" to complete the process.

Netscape
1. First, ensure that every instance of Netscape is closed, you should have ONLY ONE browser window open on your desktop or in your task bar, nothing else.
2. Select "Edit" then "Preferences".
3. Click on "Advanced" and from there, "cache".
4. On the right hand side of the pane you should now see "Clear Memory Cache". Click on "Clear Disk Cache".
5. When it is done, click on "OK" to exit the Preferences dialog.

Mac OS X with Safari
1. Select "Safari" from the Safari browser tool bar.
2. From the drop-down menu, select "Empty Cache".
3. In the new window stating "Are you sure you want to empty cache?", click on the tab marked "empty".

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Playing from the Downloaded Application

I cannot use the downloadable version
The Windows downloadable Poker4 games for Hold'em, Omaha and 7 card stud are suitable for Windows 98, 2000 and XP. It is also suitable for Windows Me. If you are using Windows95 or NT, you will not be able to use this feature.

If you are experiencing problems using the downloadable version of Poker 4, please restart the program until you encounter the problems and cannot go any further, then send an email to [email protected] attaching the file "WPCLog.txt". It is found in the folder C:/Program Files/www.roundersclubsportsbook.com in your PC. This file could hold important information that will help our support team to solve the problem more quickly.

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My Windows XP is asking me to verify my www.roundersclubsportsbook.com client, why?
No worries. If you have a firewall or are running Windows XP and updated to Service pack 2 the security level on your computer has increased. XP will ask you to verify a range of programs, including ours.

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Why can't I see my stats?
You will have to "Enable Statistics" under "Statistics", before the game client starts to log the hands you play.

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I am using the Poker 4 download version but I am unable to connect to the server.
If you are receiving a message that you are unable to connect to the server but you do have access to the internet, one thing that could cause the problem is if the system clock is incorrectly set. Please check that your clock settings are correct i.e date, month, year.

If this has not helped resolve the issue, please restart the program until you encounter the problems and cannot go any further, then send an email to [email protected] attaching the file "WPCLog.txt". It is found in the folder C:/Program Files/www.roundersclubsportsbook.com in your PC. This file could hold important information that will help our support team to solve the problem more quickly.

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I received this error code "12029" while starting the software. What was wrong?
This could happen when an old copy of the server certificate is stored in your default browser. To resolve this, please try the steps below.

1. Check that your system date and clock are correct or reset them if they aren't.
2. Clear your temporary internet files (cache) and cookies.
3. Clear your browser certificate cache. For Internet Explorer, this is done by going to "Tools", "Internet Options", "Content" page, and clicking the "Clear SSL state" button.
4. If you still cannot access our games, please go to "Tools", "Internet Options", "Privacy" on your Internet Explorer, click on "Web sitesEdit", enter "/" in the dialog box and click "Allow".

If none of the above works, please send us the wpclog.txt file to us to help our technical team diagnose the problem.

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I clicked on "Raise". Why were my cards folded!?
You could have been timed-out of a hand. It is not uncommon that players sometimes experience lags from their ISP, and you do not see your turn coming to you until it is actually over.

It is unlikely that our system will automatically check/fold a player's hands otherwise. However, we will be happy to investigate the incident further for you if you can provide us the hand number or a specific date and time, with the description of your pocket and board cards.

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Will re-installing the software erase my stats or player notes?
No, as long as you re-install it into the same folder.

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Why does it say "There can be only one instance of the program running..."?
Occasionally, the application could still be running in the background if it is not closed down properly. It will then prompt you with a message that "There can only be one instance of the program running.. " when you try to restart it. to close the program in the background:

1. Go to "Task Manager" by pressing CTRL+ALT+DELETE
2. Select "Processes" from the menu
3. Look for the item "poker.exe". End the process and you should be able to restart it after that.

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Why is the Dowloaded application running very slowly for Win 98 users?
Unfortunately, some versions of Win 98 lack certain important system files needed for our application.

By downloading the following file and placing it into the www.roundersclubsportsbook.com installation directory ("C:Program Fileswww.roundersclubsportsbook.com" by default) then the application should run much smoother (note that the file needs to be placed in the directory before starting the poker software).

MSIMG32.DLL

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I'm having problems when trying to open the links (like my account) in the download client. It is giving me the message that AOL could not handle the file size. What can I do?
It is out of our control to make the AOL browser as we would like, we simply request for a web page to be opened by using the most common way to open web pages. I'm afraid that the solution must be to try to set another browser (IE, Netscape, Opera, etc) as the default browser.

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General Trouble Shooting

Why is the game sometimes slow?
You could be suffering from internet lag that is often caused by poor connection between your ISP and our server. That is something beyond our control but your own connection is often improved upon if you close out other bandwidth-consuming applications such as internet browsers, file sharing programs, chat programs, etc.

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I get the message "Unable To Connect To Patch Sever". What should I do?
Try to uninstall the downloaded application and re-download/install it.

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Help! I can't access your games!
If your problem is not described or answered by the other help answers, please contact our support team with the following information:

1) The date and time that you were trying to play.
2) The type of game you were trying to access.
3) The operating system you are using.
4) Whether you were playing through your web-browser (AOL / Internet Explorer / Netscape etc?) or through the downloaded application?
5) At which stage of accessing the game did you encounter problems and what actually happens?
6) Did you see any error message?
7) Your connection speed. (Dial-up / DSL / Cable?)
8) Do you experience similar problems when you try to play from your web-browser/the downloaded application?

The more information you provide, the sooner you can get a resolution from us.

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I have problems playing your games after I upgraded Windows XP with "Service Pack 2". What should I do?
Your Windows XP security settings should have increased after upgrading it with "Service Pack 2". Please try to access our website directly, and confirm that you want to continue when asked "You are accessing a site with non-secure items. Do you want to continue? (Yes/No)".

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Playing from a Mac

How do I get it to work on a Macintosh using OS9.x?
The software has been tested with Mac OS 9.6 together with Internet Explorer 5.1.7. (It might also work with earlier versions of Mac OS9 and maybe even some versions of Mac OS8, but that is not guaranteed.)

Two things are required to make it work:

  1. The Macintosh Runtime for Java (MRJ) 2.2.5 needs to be installed on your computer. Do a file search for "MRJ" and see if it turns up. If not, you can download it from Apple.
  2. Your browser needs to be configured to use the MRJ to run Java applets. This is done from the "Java" controls in the "Settings".

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How do I get it to work on a Macintosh using Mac OS X?
The software works with Mac OS X 10.2.8 or later, together with Safari 1.0.2 orlater, or Mozilla 1.5 or later. No special settings are required for Mac OS X.

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I am a Mac user. How do I right-click?
The equivalent for "right-click" for Apple users is to hold on (Ctrl)+mouseclick. This works on our site for removing casino chips from the table, etc.

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Features on the Download Software

How do I hide/display lobby chat?
This feature is only available for the download software. You can hide/display lobby chat by changing the settings under "Options" -> "Preferences" -> "Lobby".

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How do I turn on/off the countdown time bar?
This feature is only available on the download software. To turn it on/off, you can change the settings under "Options" -> "Preferences" -> "Table".

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How do I categorize the players I play against?
This feature is only available on the download software.

To set your own definitions to player categories:
1. Go to "Options" -> "Preferences" -> "Player Categories".
2. Enter the category descriptions beside the respective coloured icons. Eg.
green - good player
red - bluffer
yellow - average player
etc...
3. Click on "Apply" and then "OK".

To categorize a player:
1. Click on the player while at the table, a category icon will appear above the player's avatar.
2. Click on this icon as many times you need to change it to the colour you want.

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How do I customize the type of messages that appear in the table chat?
This feature is only available on the download software. You can customize the type of message you want to see by going to "Options" -> "Preferences" -> and "Game Message".

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How do I make player notes?
You can keep notes about a player by clicking on his avatar and enter the text you want to remind yourself of him in the pop-up field.

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